Contact our team
Need help? Our support team is here to assist with questions, account-related issues, technical concerns, or general feedback. Contact us through live chat for fast answers, email for detailed enquiries, or phone for urgent matters. We aim to respond promptly and will guide you through verification, deposits, withdrawals, or site features. Reach out any time; notifications and follow-ups are provided in English and French where available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical response within 15 minutes) |
| General enquiries | [email protected] (corporate and billing; replies within 48 hours) |
| Affiliate enquiries | [email protected] (partner sign-up; account manager assigned within 72 hours) |
| Phone | +1 416 582 3741 (voice support; limited to business hours) |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or any situation needing explanations or supporting documents. When you email, include a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and provide account identifiers where applicable so we can locate your case and respond as quickly as possible.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are usually handled faster, while complex issues such as KYC checks or disputed transactions may take longer depending on their nature. If your case needs extra time we’ll keep you updated on progress and next steps.
Feedback
We’d love your feedback, suggestions or ideas to improve the site. Please share any comments on features, payments, promotions or game selection - every message is read by our team and used to make the service better. Your input helps us prioritize updates and fix issues quickly. Send feedback via live chat or email at [email protected].